Refund policy

Refund Policy

At Heelvion, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • the item must be unused and in its original condition
  • the item must be returned in its original packaging
  • proof of purchase is required

Please contact us before sending any return.

Non-Returnable Items

For hygiene and safety reasons, certain used personal care products may not be eligible for return unless defective or damaged upon arrival.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • your order number
  • photos of the item
  • photos of the packaging

We will review the issue and provide a replacement or refund if applicable.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an incorrect item was received.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Support Email: helpcenter@heelvion.com

Payment Policy

Heelvion accepts secure online payments through trusted payment providers.

Accepted Payment Methods

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment methods may vary depending on your location.

Payment Security

All payments are processed through secure encrypted payment gateways.

Heelvion does not store or have access to your full payment information.

Currency

All prices displayed on our website are shown in USD unless otherwise specified.

Your bank or payment provider may apply currency conversion fees or international transaction fees.

Payment Authorization

By placing an order, you confirm that:

  • you are authorized to use the selected payment method
  • the billing information provided is accurate and complete

Fraud Prevention

For security purposes, certain orders may be subject to additional verification or review.

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

Contact Us

If you experience any payment issues or have billing questions, please contact us:

Support Email: helpcenter@heelvion.com