Shipping policy

Shipping Policy

At Heelvion, we are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during holidays, promotions, or periods of high demand.

Estimated Delivery Times

Estimated shipping times vary depending on your location:

  • United States: 5–12 business days
  • Canada: 7–14 business days
  • United Kingdom: 5–10 business days
  • Australia & New Zealand: 7–15 business days
  • Europe: 6–14 business days
  • Rest of the world: 7–20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

We offer free shipping on qualifying orders. Any shipping fees will be clearly displayed at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 1–5 business days for tracking information to update.

Delays

Heelvion is not responsible for delays caused by:

  • customs processing
  • weather conditions
  • carrier disruptions
  • incorrect shipping information provided by the customer
  • other circumstances outside our control

Incorrect Address Information

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and the order has already been shipped, we may not be able to issue a replacement or refund.

Lost or Stolen Packages

Heelvion is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package is missing, please contact the shipping carrier directly or reach out to us at helpcenter@heelvion.com and we will do our best to assist you.

Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging.

We will review the issue and provide a suitable solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Support Email: helpcenter@heelvion.com